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Friday, 21 April 2017
The importance of a MSP
article written by bizdirect
According to the IBM Institute for Business Value report of July 2014, less than 10% of companies report that their IT infrastructure is fully prepared to meet the demands of mobile, social, big data and cloud.

Everyone’s looking to IT to create business value and innovation but they lack the resources. A cloud managed services provider may be the solution. The right vendor can provide skills, processes and resources that exceed clients’ in-house capabilities.

Their goal is to design an integrated multisourcing on-premise, managed services, outsourcing and cloud structured to the client´s needs and to follow the market best practices for transitioning from in-house to the provider’s management system.

At the same time the global initiatives should take into account a certain level of automation to reduce human intervention and improve quality and productivity to prevent problems and create a continuous improvement flow, the provider must give the client the option to retain their current equipment and, where it makes sense, their current processes.

Most importantly, the vendor should be a trusted advisor to help select the technologies that provide the best fit for their business and help the client meet their service-level requirements.

By taking this role, the provider can shed the light on future technological or market shifts, develop new business models or expand into new markets and mostly, help the client achieve their digital transformation and business goals.

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