For a company to be competitive and guarantee its service levels, it is important for its processes to be well defined, assimilated and founded on a policy of process improvement. The involvement of the entire organisational structure is a priority goal.
Quality is built into the culture of Bizdirect and is the factor responsible for our standard of thoroughness. We are strongly committed to the satisfaction of the needs, demands and expectations of our customers and to the continuous improvement of the efficiency of our processes, in order to minimise risk for all parties concerned.
Bizdirect has a Quality Management System (QMS) that meets the demands of the NP EN ISO 9001 standards, certified and implemented throughout the organisation since 2004, encompassing the Product Retail and Consultancy Provider Services, as well as the development and integration of information technology solutions.
The QMS is evidence of Bizdirect's competence and commitment to its Policy on Quality, the guiding principle in the performance of its processes and the accompaniment and alignment with best practices.
Our Policy on Quality is the result of the company's interpretation of its vision, mission and values and makes commitments to:
- the requirements of the QMS
- our customers
- our business partners
- applicable regulations
Bizdirect seeks continuous improvement, evaluating its performance on a regular basis to achieve the established objectives and goals, adapting its Policy on Quality to changes in its activity, products, services and the market. Bizdirect's strict demands and efficiency require a dynamic and robust management system, preventing losses in productivity and customer dissatisfaction.